MODULE 6:

Sales and World Class Customer Service

• If you want to sell more - focus on World Class Customer Service.  Good is not good enough anymore – discover 5 low-cost ways to uplevel your service, and dramatically boost your sales as a result.
• WHEN to stop focusing on price, and HOW to add value instead, to differentiate what you do, and get noticed in a crowded industry.
• Learn the ’10 Commandments of Customer Service’ and how this has been proven to work for industry leading companies, and can for you too.
• The most successful ways to retain clients, keep them coming back, get them to spend more money with you and become your ‘raving fans’ at the same time.
• The importance of a strong, personalised referral program. How to design one that will bring you more ‘Class A’ clients, and make it easy for you to ask for referrals.