Module 3 Quiz

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Question 1 of 5

1. Question
1 point(s)
Fear of rejection is often something that can hold people back, and has a direct impact on the success of sales and results for your job or business.

What is important to remember in sales and can help you is:
- Don’t think about how others might judge you. Think instead of the impact you could have to help them.
- You will have some ‘no’ along the way before you have ‘yes’ – this is part of sales and normal.
- It takes 8 – 12 touchpoints before most people are ready to buy.
- All of the above.
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Question 2 of 5

2. Question
1 point(s)
What are some good strategies to use when talking about price with phone enquiries into your company:
- Avoid the question, be vague with your answers, advise them to look at your website.
- Be open and honest, find out what they need first, ask more questions and could use the phrase, ‘pricing starts from’….
- Quickly pass them onto another member of your team or ask them to call back.
- Put together a full proposal, including all supporting material, marketing, research and comprehensive list of documents about your company or business.
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Question 3 of 5

3. Question
1 point(s)
What is one key area in the sales process, that needs to be focused on to bring in more sales and increase turnover?
- Conversion
- Accounting
- Marketing
- Administration
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Question 4 of 5

4. Question
1 point(s)
Sales is a process that needs to be walked through with the potential client. How do people like to feel during the process that would lead to more sales?
- That they are being ‘sold to’ and told what to do.
- That the sales person doesn’t really know their products or services but are trying hard so feel obliged to buy from them.
- That they are in control of the process and have good options to choose from.
- Feel uncomfortable with the reputation of the business and are unsure if they should spend money or do business with this company.
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Question 5 of 5

5. Question
1 point(s)
Why is developing your own Sales Process most important to your sales and can improve results for you?
- It takes a lot of time and would be good to have on file for in the future.
- It helps you to identify where you can improve your current system, and breaks it down into 3 clear steps to focus on to maximise conversion and increase results quickly.
- It doesn’t add any value and takes time away from doing my weekly accounts.
- I don’t like sales so don’t spend a lot of time on this but avoid it instead.
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