Module 5 Quiz

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Question 1 of 5

1. Question
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In sales and business it is important to measure and monitor the success and performance of both salespeople and the company as a whole.

This includes setting goals, targets and KPI’s – Key Performance Indicators.

What is the definition of KPI’s used in the online training?
- It is an estimate of what the salesperson or company should be achieving.
- It is the overarching goal for the entire organization that all staff need to be achieving.
- It is a quantifiable measure that can be used to determine how well company goals are being met. They are metrics used to track the performance of a business, a department, or an individual against goals.
- All of the above
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Question 2 of 5

2. Question
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Customers can be classed as Internal and External Customers. Why should a salesperson be committed to working well with Internal customers?
- A salesperson is just one part of the team to process a sale in an organisation, and needs to have input and assistance from other staff in order to fulfill sales orders, look after their clients and provide high levels of service.
- A salesperson only needs to look after external customers.
- A salesperson is well qualified and doesn’t need input from other staff members.
- A salesperson is responsible for all aspects of sales, delivery, accounts, management, returns, marketing, and so works entirely in isolation.
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Question 3 of 5

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In sales, your success is due to a variety of factors, including your mindset, commitment, and perseverance. Another important perspective states:

Your ………………………… not your aptitude, will determine your altitude
- Access
- Motivation
- Belief
- Attitude
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Question 4 of 5

4. Question
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Procrastination can impact your sales success, waste time, create anxiety and end up taking twice as long to get things done! What are some of the ways to keep focused and on track?
- Hold yourself accountable, write daily and weekly goals, do hard things in the morning, protect your time, focus on getting things done and avoid distractions.
- Have more breaks, take your time, relax and delegate more to others in the team.
- Organise more meetings, post more on Facebook, and reschedule more activity to the next day.
- Extend out your deadlines, defer meetings and take any pressure off yourself.
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Question 5 of 5

5. Question
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One of the strategies shared in the training, is a key method to increase productivity and is called ‘One More Thing’. What does this mean and how would it help you in your sales?
- Commit to only focus on a smaller amount of work and work with smaller teams.
- Commit to doing one more thing before leaving for the day. Send one more e-mail, make one more call, get one more meeting, tick one more thing off your list.
- Talk to everyone in the business about what they can do to get more done every day.
- Create KPI’s for everyone else about what they should be achieving and set high targets.
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